top of page
Sale is on! 25% off sitewide using TEES25 at checkout
FAQ
Frequently asked questions
General
Contact Us
1. Contracting PartyUrban Nomad📧 contact@urbannomad.store2. OrdersClicking “Buy Now” = binding order.3. Prices & PaymentPrices shown at checkout include applicable taxes.Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.4. ShippingWorldwide shipping. Delivery: 5–25 business days.5. Retention of TitleItems remain Urban Nomad’s property until paid in full.6. WarrantyStatutory warranty applies.7. LiabilityUrban Nomad is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.8. Data ProtectionSee our Privacy Policy.9. Governing LawJurisdiction = Urban Nomad’s operating country.
1. Global ShippingWe ship worldwide.2. Delivery Time5–25 business days on average (customs/remote areas may take longer).3. ProcessingOrders handled within 1–3 business days after payment.No processing on weekends or holidays.4. TrackingTracking number and carrier info sent by email once dispatched.5. Customs/DutiesCustomers are responsible for local duties/taxes.6. Failed DeliveriesIncorrect/incomplete addresses that cause returns require reshipping fees.7. DelaysUrban Nomad is not responsible for customs or carrier delays.
At Urban Nomad, refunds are issued as store credit (digital gift card).1. Refund MethodRefunds = non-expiring digital gift card.No cash, bank, or card refunds.2. TimelineStore credit issued within 7 business days after inspection of returned item.3. Not EligibleItems outside the 7-day return windowItems not in returnable conditionShipping fees & taxes4. Gift CardsCredits do not expire and can be used on any future order.5. Damaged/Incorrect ItemsContact us within 7 days if your order is defective or incorrect.📧 contact@urbannomad.store
At Urban Nomad, we value your privacy and are committed to protecting your personal information.1. Information We CollectPersonal Data: Name, billing/shipping address, email, phone number, payment detailsDevice Info: IP, browser, device type, time zone, cookiesOrder Info: Products purchased, order history, preferences2. How We Use Your DataProcess and deliver ordersSend transactional and promotional communicationsImprove website and servicesComply with legal requirements3. Sharing Your InformationWe only share data with trusted providers:Payment processors (Stripe, PayPal, Apple Pay, Google Pay)Shipping/logistics partnersMarketing/email platforms (e.g., Klaviyo)Analytics tools (Google Analytics)👉 We never sell your data.4. Data RetentionKept as long as necessary for business or legal reasons.5. CookiesUsed for browsing experience and targeted ads (can be disabled in browser).6. Your RightsDepending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.📧 contact@urbannomade.store7. SecurityIndustry-standard security to protect against unauthorized access.8. UpdatesPolicy may change over time — please review regularly.
bottom of page